Job Description

Primary Purpose

The person in this position is a member of the Patient Centered Health Care Home team where each team member plays an integral role in providing patient-centered health care.

S/he provides triage services telephonically and personally by assessing patients for urgency of medical intervention then coordinating their access to care.

Essential Duties

Triage Function

• - Triage calls for same day appointments for patients when none is available, based upon predetermined protocols.
• Assess and establish medical urgency and language needs of walk in patients desiring same day access.
• Provide health advice and information telephonically or personally to patients based on existing protocols and/or as directed by a provider.
• Provide limited, short- term case management/care coordination services including but not limited to and follow-up for laboratory and diagnostic testing, pharmacy, consultants and health care agencies
• Assist patients who need medication refills. This includes receiving request for refills, calling in prescriptions and triaging calls from pharmacist regarding medications.
• Provides patient education as necessary
• Performs floor duties as necessary such as checking in and checking out of patients
• Informs patients on abnormal laboratory results
• Administrative Responsibilities
• Support and supervise medical support staff working with him or her
• Participate in the development of appropriate triage policies and procedures
• Maintain an awareness of services offered through the clinic and in the community to serve client needs
• Maintain awareness of legal and legislative issues that may impact service availability
• Participate in clinic quality improvements activities
• Work in concert with different disciplines to assess triage strategies
• Maintain client confidentiality per clinic protocol
• Develop and implement forms for data collection, tracking and documentation of activities and work with different teams to determine effective communication strategies.
• Work closely with other clinic staff engaged in activities or projects involving clients as relates to patient care.

Regular and reliable on-site attendance is required.

Other Duties

Perform other related duties as assigned

• Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.

Skills/Knowledge

Knowledge and skill in the delivery of community health nursing care

Basic computer literacy, with functional understanding of Windows 95/98 and Microsoft word. Database creation and maintenance also desirable

Education

Bachelor of Science in Nursing preferred

Current State of Hawaii LPN license required

Current State of Hawaii RN license preferred

Current CPR Certification required

Experience

Clinical experience working with communities and providing community health education outreach preferred.

Comfortable working in managed care/multi-professional, multi-cultural environment

Knowledge of community resources, how to access such, and an awareness of government assistance programs

Ability to assess and plan in a multi-cultural context.

Professionalism, sound clinical judgment and skills and emotional stability

• Kalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic prote

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