Job Description

Job Responsibilities:

• Provide hands-on Windows 10/11 desktop support, including imaging, configuration, and troubleshooting for control room and operational environments.
• Maintain, diagnose, and repair server and workstation hardware, including HPE, Dell, and Cisco MDS systems.
• Support enterprise data center environments involving storage hardware, server refresh efforts, and infrastructure upgrades.
• Assist with NERC CIP–compliant processes, documentation, and security requirements for regulated utility systems.
• Coordinate IT change management tasks using tools such as ServiceNow and JIRA, ensuring compliance with established procedures.
• Work with networking fundamentals including TCP/IP, domain administration, and Windows networking support.
• Interface with technical leads, management, and control room operators, providing clear communication and timely updates.
• Travel as needed between sites, including weekly visits to the Bethesda Control Center.
• Support utility projects including storage infrastructure refreshes, server hardware upgrades, and workstation deployment for real-time systems.Collaborate with an 18-member engineering/IT team to maintain system availability and operational continuity

Skills:

• Windows Desktop Support: Windows 10 & 11 imaging, configuration, troubleshooting.
• Server Hardware Support: Dell OpenManage, HPE OneView, server diagnostics & maintenance.
• Networking: Windows networking, TCP/IP, domain administration.
• ITSM & Change Management: ServiceNow, JIRA, structured change control processes.
• Regulatory & Security: NERC CIP experience (highly preferred).
• Communication & Leadership: Strong verbal communication with operators, management, and technical teams.
• Storage & Virtualization: NetApp, VMware.
• Networking Hardware: Cisco MDS.
• Scripting & Automation: PowerCLI, PowerShell.
• Real-Time System Support: Utility control room and operational system experience (preferred).

Education/Experience:

• Bachelor's.

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