Job Description
We are seeking a detail-oriented and process-driven Change Manager to join our Reliability Engineering & Operations (REO) team. In this role, you will own and operate the centralized change management framework, ensuring that changes to production environments are assessed, approved, and executed in a controlled, risk-aware manner. You will chair the weekly Change Advisory Board (CAB), manage the emergency change process for production hotfixes, and serve as the organizational authority on change governance across engineering and operations teams. This is a high-visibility, cross-functional role that sits at the intersection of operational discipline and engineering velocity.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
3-5 years of experience in IT change management, IT operations, or a related ITSM role
Demonstrated experience owning or contributing to a formal change management process in a cloud-hosted SaaS or enterprise IT environment
Experience facilitating CAB or similar governance forums with cross-functional stakeholders
Strong understanding of ITIL change management principles and best practices
Familiarity with AWS-hosted infrastructure and modern software delivery practices (CI/CD, agile, DevOps)
Experience with ITSM and change management tooling (e.g., Jira, ServiceNow, or similar)
Excellent organizational skills with meticulous attention to detail and follow-through
Strong written and verbal communication skills; comfortable presenting to and influencing technical and non-technical stakeholders
Experience working in a HIPAA-regulated or otherwise compliance-driven environment - ITIL 4 Foundation certification or higher
Experience in healthcare IT or payer technology environments
Familiarity with SRE principles and how change management intersects with reliability and observability practices
Experience correlating change activity with incident and problem management workflows
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