Job Description

Project Change Manager 

Non-Union Position
PMO Business Solutions Service Delivery; Portland, Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents. 
Regular FT, Exempt
Posting # 5535

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

NOTE:

Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in‑office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.

 

The Role:

Are you ready to bring your best to maximize adoption, improve business performance, and unleash our employees' potential? 

As part of the Project Management Office (PMO) team, you will drive adoption of new processes, tools, and cultural behaviors of employees throughout the company to improve our company, customers, and community. At the same time you'll be supporting a larger cultural transformation taking place within Northwest Natural. Success for the projects depends on behavioral changes among our wide range of employees, so we need your expertise, passion, and creativity. 

To deliver these results, you'll take the role of Change Lead on complex, high visibility company-wide projects, including new technology implementations, organizational restructuring, business model changes, and new business process development. You will collaborate with the project team to plan, prioritize, and execute change strategy and tactics. You will also serve in a strategic capacity to help build awareness of change management within NWN, as well as build repeatable change management processes, tools, and templates.

Day to Day:

• Be accountable for overall program and project-level change objectives, in close coordination with Program and Project Managers 
• Serve as project change manager on mid-size to moderately complex projects.
• Manage the activity of change management contractors for large, complex projects.
• Developed specialized knowledge of impacted stakeholders’ needs and considerations related to change initiatives. 
• Assist in coordinating efforts of project team members, vendors, and stakeholders to ensure an integrated change management effort. 
• Partner with project team and business leaders as part of program team for initiatives and projects. 
• Consult with officers, managers, supervisors and individual contributors to assess change impacts of process, technology, organizational structure, and policy shifts.
• Create change management plans to address and mitigate assessed impacts of change. 
• Design and implement appropriate interventions for improving employee adoption and morale, ensuring user readiness, preparing leaders for change, and supporting enhancing cultural shifts. 
• Design and develop change-related communications and deliverables such as presentations, FAQs, newsletters, key benefits, roadshows, surveys, etc. 
• Recommend and facilitate group and team dialogue such as planning sessions, employee focus groups, feedback sessions, process improvement, and training.
• Support Company’s commitment to a culture of safe work practices.

Change Methodology and Curriculum  

• Provide project deliverables as specified in the Project Management Office’s Change Management Handbook.
• Develop or enhance change management tools and methodology to build capability across the organization to lead change and improve personal resilience to change. 
• Design or enhance change/transition management training curriculums and deliver training in a variety of forums. 
• Develop and utilize change measurements and metrics to measure and track the effectiveness of change interventions at individual and organization levels; using approaches including survey feedback, focus groups,
• 360-degree assessments, and custom-designed measures. Interpret change measures and facilitate action planning with clients. 
• Stay abreast of best practices in change management and lead evolution and assist in the continuous improvement of change methodology and curriculum. 
• Serve as an organizational change consultant to clients and a mentor to internal change agents.

Come on your first day with:

• Thorough knowledge of organizational change, employee transition, organizational design, and culture change theories, models, and techniques. 
• Demonstrated ability to build trust with executives, management and team; overcome resistance in different settings and work cultures, influence stakeholders, and lead without formal authority. 
• Experience and success authoring corporate and executive communications, with excellent grammar and persuasive writing skills and the ability to simplify complex concepts into accessible text.
• Solid project management skills; able to coordinate resources, establish schedules, track deliverables, and drive for results. 
• Excellent quantitative and qualitative problem-solving and analytical skills. 
• Thorough knowledge of training program design, adult learning theory, and state-of-the-art training techniques preferred. 
• Utility industry experience preferred. 
• Bachelor's degree in Organizational Development or Organizational Psychology or a related field, or equivalent education and experience. Master’s degree preferred.
• Certification in a change management approach such as PROSCI. Certification in a style assessment such as MBTI, Hogan, iOPT or similar is a plus.
• 8 plus years of progressive experience in change management consulting. Experience requires performing in a lead change role on mid-size or moderately complex initiatives or projects such as a technology implementation, process redesign, or restructuring and previous people management experience leading a team of professionals. 

What we offer:

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform 

Work Life Balance -

• Up to 23 Vacation Days 
• 80 Hours of Sick Time 
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements 
• 3 weeks paid parental leave
• Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match 
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service 
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range: $110,250.00 - $157,100.00 per year, depending on qualifications

Annual Target Incentive: Level 3, 12.0% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

Application Process:   To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline:  5/19/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information
NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

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