Job Description

Role: Desktop Support Engineer Locations : Chicago, IL(Onsite) Duration: 6+ Months MacOS and JAMF experience is mandatory Job Summary

We are seeking a skilled Desktop Support Engineer to provide technical support and maintenance for end-user devices, including Windows and macOS systems. The role involves managing the complete system lifecycle, troubleshooting network issues, and supporting identity and access management tools such as Okta.

Key Responsibilities

End-User Support

Provide L1/L2 technical support for desktops, laptops, and mobile devices
Troubleshoot hardware and software issues across Windows and macOS platforms
Support users via tickets, calls, and remote tools

Windows & macOS Administration

Install, configure, and maintain Windows and macOS systems
Manage OS upgrades, patches, and security updates
Handle Active Directory, Group Policy, and system configurations

System Lifecycle Management

Manage end-to-end device lifecycle (procurement, deployment, maintenance, and decommissioning)
Perform device imaging, provisioning, and asset tracking
Ensure compliance with company security and IT policies

Network Support

Diagnose and resolve LAN/Wi-Fi/VPN connectivity issues
Basic troubleshooting of switches, routers, and firewalls
Coordinate with network teams for escalations

Identity & Access Management (Okta)

Manage user accounts, SSO, MFA, and access provisioning via Okta
Troubleshoot login, authentication, and access-related issues
Support onboarding/offboarding processes

Security & Compliance

Ensure endpoint security, antivirus, and encryption compliance
Support audits and security reviews
Follow ITIL processes and documentation standards

Required Skills

Strong knowledge of Windows (10/11) and macOS Experience with Okta (SSO, MFA, user lifecycle) Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Experience with Active Directory and endpoint management tools Knowledge of device imaging and deployment tools (SCCM, Intune, JAMF) Strong troubleshooting and problem-solving skills

For applications and inquiries, contact: hirings@openkyber.com

Job Tags

Remote work

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