Job Description

Title : Salesforce Service Cloud - Support Specialist

Location : Remote

Job Type : Contract (12 Months)

Compensation : $55-65 per hour W2

Industry: Renewable Energy

--- About the Role Our firm is supporting a U.S.-based leader in renewable energy and home electrification solutions as they expand their Applications Support team. This organization operates in a fast-paced, high-growth industry focused on sustainable energy, customer-centric technology, and continuous innovation. This is a newly created Salesforce Service Cloud - Support Specialist role designed to bridge the gap between technical operations and development teams. The selected professional will play a key role in establishing technical direction, improving application stability, and delivering high-quality support for critical business systems. The environment is dynamic, with frequent updates to products, platforms, and incentive programs that support a rapidly evolving clean energy marketplace.

Job Description

The Salesforce Salesforce Service Cloud - Support Specialist provides advanced technical support for enterprise applications and contact center platforms. This role partners closely with engineering, development, and customer support teams to troubleshoot issues, improve workflows, and ensure reliable application performance.

Key responsibilities include:

• Promote clear, professional communication and collaboration across cross-functional teams and IT departments
• Provide Tier II support and advanced troubleshooting for application, network, and hardware-related issues
• Triage, manage, and escalate critical incidents to engineering and development teams as needed
• Collaborate directly with development teams by participating in stand-ups, tracking defects, and assisting with software issue resolution
• Develop and maintain documentation, knowledge base articles, and training materials for end users
• Proactively monitor alerts and system health using application and infrastructure monitoring tools
• Identify recurring issues, analyze trends, and assist with root cause analysis and long-term solutions
• Maintain strong working relationships with engineering and customer support partners
• Participate in a rotating on-call schedule to support business-critical systems

Qualifications

Required Qualifications:

• Advanced troubleshooting of applications within an environment with Salesforce Service Cloud
• 5+ years of hands-on application support experience in a corporate or enterprise environment
• Experience supporting Salesforce Service Cloud (required)
• Familiarity with contact center platforms such as AWS Connect or similar communications tools
• Understanding of contact center technologies, including IVR systems and outbound dialing
• Experience configuring, managing, or supporting predictive dialers
• Working knowledge of Windows and macOS environments, with basic exposure to Linux/Unix
• Proficiency in Microsoft Word and Excel, including intermediate keyboard and productivity skills
• Experience using Google Workspace applications and Okta for identity management
• Strong organizational, documentation, and reporting skills
• Excellent written and verbal communication skills, including remote and phone-based communication
• Ability to work independently while also contributing effectively within a team environment
• Willingness to participate in a rotating on-call schedule

Preferred Qualifications:

• Experience with cloud-based contact center platforms including AWS Connect, NICE CXone, Five9, Dialpad, Spoke Phone, or similar solutions
• Prior experience supporting or administering the following applications: Salesforce ServiceNow Jira Okta Dizzion
• Experience working closely with software development teams in Agile or Scrum environments
• Background in industries with rapidly changing products or regulatory requirements

Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: .

How to Apply Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement As an equal opportunity employer, OpenKyber welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

For applications and inquiries, contact: hirings@openkyber.com

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