Job Description

Location: Mumbai

6 Days WFO,Alternate Saturdays OFF.

Band :B3(6-12 Yrs)

The Active Directory (AD) & Exchange L3 Administrator is responsible for the design, implementation, optimization, and

advanced troubleshooting of the Identity and Access Management (IAM) and Microsoft Active Directory environment. The

role ensures security, stability, and compliance of directory services aligned with ISO 27001, ISO 20000, Zero Trust, and

ITIL governance frameworks.

Key Responsibilities

Active Directory Job Responsibility:

Ø Lead administration of AD DS across multi-domain/multi-forest environments.

Ø Design and manage AD structure including Domain/forest trust relationships, FSMO roles, Sites and replication

strategy & Schema extensions and upgrades

Ø Hands on experience and strong troubleshooting skill in AD replication, Sites, KCC, etc., experience in planning

and implementation of Active Directory Replication.

Ø Manage GPO design, optimization, hardening, and change lifecycle.

Ø Perform advanced troubleshooting of authentication, DNS-integrated issues, replication delays, and trust failures.

Ø Ensure enforcement of Role-Based Access Control (RBAC), Least Privilege, and Privileged Access Management

(PAM).

Ø Manage integration with: Azure AD / Entra ID, SSO / MFA solutions, Federation Services (ADFS) / SAML / OAuth

Ø Implement and maintain security benchmark as per project standard /CIS.

Ø Monitor and respond to AD-related security incidents such as Kerberos abuse, ticket manipulation, AD privilege

escalation attempts, Audit trail gaps and anomalies

Ø Support audits and ensure enforcement of security baselines, password policies, account policies and fine grain

policies,

Ø Must have worked on deleted objects restoration.

Ø Must have hands on experience on getting AD reports like, active users and other AD reports.

Ø Basic understanding of ADCS, Root CA, subordinate CAs, creation of CSRs, knowledge on CRL

Ø Must have knowledge on all the Ports.

Ø Sound knowledge on NTP servers and troubleshooting.

Ø Strong Understanding of ADSI edit concepts.

Ø Manage AD Forest recovery plans and periodic disaster recovery drills as per ISO compliance.

Ø Ensure health of system state backups, Azure AD Connect sync validations, and replication integrity.

Ø Knowledge on ADFS is an added advantage.

Ø Enhance customer satisfaction by responding to all customer filed issues specific to AD & Windows and providing

relief either through self or by driving visibility of the issues upstream to ensure they get fixed.

Ø Improve product supportability and serviceability by actively participating in new design development to provide

feedback to drive increased stability of AD and Windows platforms for enhanced customer satisfaction.

Ø An ability to learn new technologies quickly good time management skills with strong documentation skills.

Ø Good communication skills both written and verbal. Ø Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work. Ø Work with Local & Global Teams Ø Perform in 24 x 7 environment in shift roster and attend calls whenever assigned Ø Willing to Work on Shifts based on the projects need Ø Experience in providing RCAs for Priority tickets. Ø To provide technical support to clients, respond promptly to issues reported by clients, conducting root cause analysis and going through various testing scenarios for thorough resolution. Ø Develop and maintain operational documentation and specifications on system builds, disaster recovery, and standard operating procedures. Ø Drive root cause analysis and provide feedback to improve customer architecture changes. Ø Drive customer escalated issues to closure by providing workarounds and fixes in a timely manner. Ø Quality and Process Knowledge Ø Good ITIL knowledge O365 & Exchange Job Responsibility: Ø Manage team of BAU messaging support engineers offshore incl. onboarding of new staff members Ø Manage other stakeholders, like the wider Workplace team, the Service Desk and the process managers. Ø Deliver the messaging related Services against the SLA requirements as per the contract daily. Ø Resolve technical issues with the help of the other members of the support team and update knowledge articles and other documentation when needed. Ø Prepare and provide input in weekly and monthly SLA reporting. Ø Ensure customer satisfaction on delivery of BAU Services related to messaging support in terms of availability and performance. Ø Ensure availability of Exchange/Skype with help of the storage and back-up team and plan regular restore tests to ensure recovery (of e.g., mailbox) is possible. Ø Ensure basic security requirements are applied in terms of authorizations and patches. Ø Understanding of customer strategy and Business requirements related to messaging services. Ø Manage the execution of required/planned changes in accordance to the agreed process and schedule Ø Review pre-solution & for Delivery Assurance for new projects, which includes evaluation of requirements and mapping appropriate technology. Ø Provide technical support to project team(s) during different stages of a project related to messaging and ongoing migrations to Office365. Ø Excellent verbal and written communication skills to effectively find findings and reports to the customer lead for the Workplace Services via the Wipro on-site Workplace lead.

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