Job Description

The position of Information Operator is responsible for communications within and outside of TARTA. The person in this position will communicate verbally as well as in written form and through various venues, including but not limited to, software programs, telephone, computer, Automatic Vehicle Locater system, Trapeze system, Microsoft Office, email and other forms of communication. Information Operators perform duties consistent with scheduling of Demand Response Vehicles (currently Call-A-Ride) and clerical support for TARTA staff.

One Team! One TARTA! The role of the Information Operator will focus on supporting paratransit operations within a new TARTA. In 2026, TARTA adopted a new Strategic Plan 2026 - 2031, as well as new Mission and Vision statements to better capture the transformational journey underway. The Strategic Plan focuses on the customer experience, financial stewardship, operational excellence, and growth. This transformation is powered by a dedicated team of professionals in each department from the leadership team to every front-line (and behind the scenes) team member.

DUTIES AND RESPONSIBILITIES

• Answer incoming customer calls in a timely and professional manner
• Schedules passenger trip data, maintaining accurate and current data
• Greet the general public
• Determine the nature of inquiries and respond appropriately
• Provide accurate information to customers and the general public with regard to routes, timetables and related TARTA data over the phone, in writing and in person
• Possess extensive knowledge of TARTA’s service area, routes, and schedules
• Be familiar with, practice and understand the importance of TARTA’s safety protocols to protect themselves, other employees, customers, and citizens of our region
• Attends meetings, workshops, and training sessions as necessary
• Sell passes and tickets
• Perform other related duties as assigned

Essential Knowledge, Skills and Abilities

• Excellent interpersonal skills and telephone and computer etiquette required
• Computer skills to the extent necessary to perform position requirements
• Ability to work well with other TARTA employees and the general public
• Effective verbal and written communication skills, including ability to communicate information to staff at various levels within the organization
• Ability to listen effectively, assimilate information, and to relate in a clear, friendly, and informative manner
• Ability to deal tactfully, patiently, and effectively with individuals from diverse backgrounds frequently under stressful circumstances
• Ability to operate the telephone using a clear, well-modulated voice and good diction
• Ability to be sensitive to operational work problems, passenger concerns, safety issues and the public image of the transit system
• Possess good judgement and excellent human relations skills with the ability to communicate effectively with the public

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

• Basic computer skills necessary to fulfill job requirements.

Education and Experience

• High school diploma or G.E.D.

Special Conditions

The physical demands described are representative of those that must be satisfied by the employee to successfully perform the essential functions of this job. TARTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Shifts may vary and may include weekends (both days).

Working Conditions

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of a busy office setting. The noise level in the work environment is moderately quiet.

Physical Effort Required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. Extensive use of computer and keyboard and viewing of computer screen is required. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required of this job include vision, color vision, and ability to adjust focus.

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