Acqueon Product Owner Job at Business Needs Inc, Princeton, NJ

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  • Business Needs Inc
  • Princeton, NJ

Job Description

Role : Acqueon Product Owner

Location : Remote

Key Responsibilities:

  • Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance
  • Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements
  • Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog
  • Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals
  • Conduct and oversee UAT sessions with business partners to validate new functionality
  • Provide production support for incident resolution and defect management
  • Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders
  • Leverage data to tell a clear, compelling story and support informed decision-making

Qualifications:

  • Extensive experience in customer service environments, with hands-on experience in dialer operations
  • Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration
  • Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization
  • Acqueon Dialer platform experience (highly preferred)
  • Twilio integration or communication platform experience
  • Healthcare industry background

Job Tags

Remote work

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